45sourced incidents
28failure categories
2016-2026current window
0unsourced claims allowed
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Customer support bot / 20248/10
Air Canada chatbot refund fiction
A tribunal ordered Air Canada to compensate a customer misled by its chatbot about bereavement fares.
Source: www.canlii.orgCustomer support bot / 20246/10
DPD bot swears at customer
DPD disabled part of its support chatbot after it cursed, mocked DPD, and called itself useless.
Source: www.theguardian.comCustomer support bot / 20235/10
Chevy chatbot offers a one-dollar Tahoe
A dealership chatbot was prompt-hacked into agreeing to sell a new Chevy Tahoe for one dollar.
Source: www.businessinsider.comGot another state-of-the-art piece of shit?
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